Technical Support Engineer/Field Applications Engineer - Vishay Precision Group

We are seeking a motivated and detail-oriented Technical Support Engineer to provide front-line technical support for DTS hardware and software systems. This role is ideal for a technically skilled professional who thrives on problem-solving, customer interaction, and cross-functional collaboration. The Technical Support Engineer will diagnose and resolve customer issues, support installations, contribute to product improvements, and help ensure the highest levels of customer satisfaction.

Summary

The Technical Support Engineer provides technical support for DTS hardware and software systems by diagnosing, troubleshooting, and resolving customer issues in accordance within established procedures and individual skill level. This role serves as a front-line resource for the Help Center by responding to support tickets independently and/or in collaboration with senior technical staff as appropriate.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Additional responsibilities and requirements may change at any time with or without notice.

Responsibilities and Duties include but are not limited to:

• Provide technical support for DTS hardware and software systems by diagnosing, troubleshooting, and resolving customer issues in accordance with established procedures and individual skill level.
• Serve as a front-line resource for the Help Center by responding to support tickets independently and/or in collaboration with senior technical staff as appropriate.
• Test, evaluate, and verify software, system, and product performance to ensure customer requirements and quality standards are met.
• Support sensor installation, wiring, configuration, calibration, and system setup for customer applications.
• Maintain, develop, and update technical documentation, knowledge base articles, and Help Center content related to common issues, solutions, and best practices.
• Collaborate with engineering and product development teams to communicate customer feedback, support product improvements, and assist in defining and reviewing system and product requirements.
• Provide web-based, remote, and on-site technical support, including customer training and system demonstrations, as assigned.
• May participate in customer meetings, site visits, and training sessions, independently or alongside senior technical staff, depending on experience level and project scope.
• May assist with pre-sales and post-sales technical activities as needed, with primary emphasis on post-sales customer support.
• Design, develop, or assist with custom support solutions, including interface circuits, cables, and related system components, as needed.
• Contribute to internal training programs, technical documentation, and knowledge-sharing initiatives.