remote
Technical Support Engineer - Zscaler
Software Engineer
Seeking a Technical Support Engineer to provide expert assistance to customers, troubleshoot complex issues, and ensure seamless operation of cloud-native security solutions. Requires strong networking and cloud security knowledge.
About the role
Key Responsibilities
- Provide expert technical support to Zscaler customers via various channels.
- Diagnose, troubleshoot, and resolve complex technical issues related to Zscaler's platform.
- Collaborate with engineering and product teams to identify and address product bugs and enhancements.
- Document technical solutions and create knowledge base articles for customer self-service.
- Maintain high levels of customer satisfaction through effective communication and problem-solving.
Requirements
- Proven experience in a technical support or similar customer-facing role.
- Strong understanding of networking concepts, including TCP/IP, DNS, and HTTP/S.
- Familiarity with cloud security principles and technologies.
- Excellent troubleshooting and analytical skills.
- Ability to communicate technical information clearly and concisely.