onsite
Technical Support Engineer - Yext
Software Engineer
Seeking a Technical Support Engineer to assist customers with Yext's enterprise marketing platform. This role involves troubleshooting and resolving technical issues, ensuring client satisfaction with SaaS solutions.
About the role
Key Responsibilities
- Provide exceptional technical support to Yext customers via various channels.
- Troubleshoot and resolve complex technical issues related to the Yext platform.
- Collaborate with engineering and product teams to identify and address bugs and feature requests.
- Document technical solutions and create knowledge base articles for customer self-service.
- Ensure high levels of customer satisfaction through timely and effective problem resolution.
Requirements
- Proven experience in a technical support or customer-facing technical role.
- Strong understanding of SaaS products and enterprise software.
- Excellent troubleshooting and problem-solving skills.
- Ability to communicate technical information clearly to both technical and non-technical audiences.
- Experience with ticketing systems and CRM software is a plus.