remote
Technical Support Engineer - witnessai
Software Engineer
Seeking a Technical Support Engineer to provide hands-on support for AI security products. This role involves troubleshooting, customer assistance, and ensuring effective implementation of AI security solutions.
About the role
Key Responsibilities
- Provide expert technical support to customers using AI security products.
- Troubleshoot and resolve complex technical issues related to AI security solutions.
- Assist customers with product implementation, configuration, and best practices.
- Collaborate with engineering and product teams to address customer feedback and product enhancements.
- Develop and maintain technical documentation and knowledge base articles.
- Monitor customer environments and proactively identify potential issues.
Requirements
- Proven experience in a technical support or customer-facing engineering role.
- Strong understanding of AI security concepts and technologies.
- Excellent troubleshooting and problem-solving skills.
- Familiarity with cloud security principles and practices.
- Ability to communicate technical information clearly to both technical and non-technical audiences.