remote
Technical Support Engineer - Wispr Flow
Software Engineer
Seeking a Technical Support Engineer to assist users with a voice dictation platform. Responsibilities include troubleshooting, documentation, and collaborating with engineering teams to resolve technical issues.
About the role
Key Responsibilities
- Provide exceptional technical support to users of our voice dictation platform.
- Troubleshoot and resolve complex technical issues reported by customers.
- Create and maintain comprehensive technical documentation and knowledge base articles.
- Collaborate closely with engineering and product teams to identify and address product bugs and improvements.
- Escalate critical issues and ensure timely resolution for customer satisfaction.
- Assist with onboarding and training new users on platform features.
Requirements
- Proven experience in a technical support or customer success role, preferably in a SaaS environment.
- Strong understanding of troubleshooting methodologies and problem-solving techniques.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Familiarity with cloud computing concepts and API integrations is a plus.
- Ability to work independently and manage multiple priorities effectively.