Technical Support Engineer - Wireless Logic

What we’re all about:

Any company can tell you about how they are a multi award winning, market leading business and yes, we are both of those things in the world of IoT connectivity!  But we’re more than that. 🌍✨ Our mission? To make IoT management a breeze for any device, anywhere. With over 10 million IoT subscriptions active in 165 countries and direct partnerships with 50 mobile networks , we connect you to more than 750 networks worldwide, delivering unmatched value across the IoT connectivity chain.

Innovation is in our DNA , and we have an insatiable hunger to ‘wow’! 🚀 While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors, including industry, agriculture, healthcare, security, transport, utilities, and smart cities.

IoT… a fancy acronym or a secret code?

The Internet of Things (IoT) is like the magical glue that keeps the world connected! 🌐✨ From ordering your favourite takeaway to the ANPR technology that helps you find a parking spot, IoT is everywhere—even if you don’t realize it. At Wireless Logic , we provide cutting-edge connectivity solutions and technologies to ensure a vast array of devices stay seamlessly connected.

Technical Support Engineer – Com4

About the Role

Com4 delivers B2B connectivity, that is to companies that sell “connected devices” and belonging services to their customers / end users. Our customers provides its services in many industries, such as reading of electricity meters, payment terminals, handling of EV/electric car chargers, security cameras, agricultural technology and more. We support our customers with hardware, SIM cards and mobile data subscription with coverage both in Norway, Europe and globally. We offer also satellite coverage and fixed wireless broadband (FWA). We help customers to manage their subscriptions in one own customer portal (Connectivity Management Platform, CMP) both via user interface and API. Responsibility - and work tasks :

• Respond to B2B support inquiries.
• Cover 1st and 2nd line support (primarily 2nd line tasks)
• Collaboration with both technical 3rd line and with the sales organization
• Logistics and organization in the form of handling of orders, shipments and warehouse management of SIM cards, routers and hardware
• Some delivery in the form of putting up systems and few the customer in progress at needs.
• Assist customers and delivery with setup and use of the customer portal (CMP).
• You must communicate well on both Norwegian and English – spoken and in writing .