remote
Technical Support Engineer - West Coast - montecarlodata
Software Engineer
Seeking a Technical Support Engineer to manage the end-to-end customer experience for AI systems. This role focuses on monitoring, troubleshooting, and improving production AI, ensuring data and agent observability.
About the role
Key Responsibilities
- Own the end-to-end customer experience when issues arise with AI systems.
- Monitor, troubleshoot, and improve production AI systems.
- Ensure data and agent observability for customers.
- Collaborate with internal teams to resolve customer issues effectively.
- Provide timely and accurate technical support via various communication channels.
Requirements
- Proven experience in technical support or a similar customer-facing role.
- Strong troubleshooting and problem-solving skills.
- Familiarity with AI systems and data observability concepts.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment.
Skills
customer supportcommunicationproblem solving