onsite
Technical Support Engineer - VTS - ingrammicro
Software Engineer
Seeking a Technical Support Engineer to provide expert assistance for VTS products. This role involves troubleshooting, resolving technical issues, and ensuring customer satisfaction through excellent support.
About the role
Key Responsibilities
- Provide technical support and troubleshooting for VTS products and services.
- Diagnose and resolve hardware and software issues for customers.
- Escalate complex technical problems to appropriate internal teams.
- Document technical issues and resolutions for knowledge base creation.
- Maintain high levels of customer satisfaction through effective communication and problem-solving.
- Assist in the testing and deployment of new product features.
Requirements
- Proven experience in a technical support or similar role.
- Strong understanding of networking concepts and operating systems.
- Excellent troubleshooting and analytical skills.
- Ability to communicate technical information clearly to non-technical users.
- Experience with hardware and software diagnostics.
Skills
technical supporttroubleshootingcustomer servicenetworkingoperating systemshardware