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Technical Support Engineer - Vonage

Software Engineer

Seeking a Technical Support Engineer with expertise in API/SDK and cloud communications. This role focuses on providing exceptional customer support and resolving technical issues for global clients.

About the role

Key Responsibilities

Provide expert technical support for API and SDK related inquiries.
Troubleshoot and resolve complex customer issues related to cloud communications platforms.
Maintain high customer satisfaction through effective communication and problem-solving.
Collaborate with engineering teams to identify and address product issues.
Document technical solutions and contribute to knowledge base articles.

Requirements

Proven experience in a technical support or engineering role.
Strong understanding of APIs and SDKs.
Familiarity with cloud communication technologies.
Excellent troubleshooting and analytical skills.
Ability to communicate technical information clearly to diverse audiences.

Skills

customer support

CompanyVonage

DepartmentSupport

LocationBengaluru, Karnataka, India

Experience3+ years

Tenurefull-time

LevelMid-Level

Posted June 30, 2026