onsite
Technical Support Engineer VoIP - everfield
Software Engineer
Seeking a Technical Support Engineer specializing in VoIP to provide expert assistance. This role involves troubleshooting complex issues, ensuring seamless communication services, and supporting clients with advanced technical needs.
About the role
Key Responsibilities
- Provide expert technical support for VoIP systems and related infrastructure.
- Troubleshoot and resolve complex network and communication issues for clients.
- Analyze system performance and identify areas for improvement.
- Document technical solutions and create knowledge base articles.
- Collaborate with engineering teams to address product bugs and feature requests.
- Offer exceptional customer service and maintain high client satisfaction.
Requirements
- Proven experience in technical support, specifically with VoIP technologies.
- Strong understanding of networking protocols (TCP/IP, SIP, RTP).
- Proficiency in troubleshooting network and system issues.
- Experience with Linux operating systems is advantageous.
- Excellent communication and problem-solving skills.
Skills
voiptechnical supportnetworkingtroubleshootingcustomer servicelinux