remote
Technical Support Engineer - Voice API - Vonage
Software Engineer
Seeking a Technical Support Engineer specializing in Voice API to provide exceptional customer service and technical assistance for cloud communication solutions. Requires strong troubleshooting and communication skills.
About the role
Key Responsibilities
- Provide expert technical support for Vonage's Voice API products and services.
- Troubleshoot and resolve complex customer issues related to API integrations and functionality.
- Collaborate with engineering and product teams to identify and address product defects.
- Educate customers on best practices for utilizing Voice API features.
- Maintain detailed records of customer interactions and technical solutions.
Requirements
- Proven experience in technical support or a similar customer-facing role.
- Strong understanding of Voice API technologies and cloud communications.
- Excellent problem-solving and analytical skills.
- Ability to communicate technical information clearly to both technical and non-technical audiences.
- Experience with troubleshooting and debugging complex systems.
Skills
customer supportcommunicationproblem solving