remote
Technical Support Engineer - veezu
Software Engineer
Seeking a Technical Support Engineer to provide onsite and remote technical assistance. Responsibilities include incident resolution, service requests, and application support, adhering to ITIL and ISO27001 standards.
About the role
Key Responsibilities
- Provide first-class onsite and remote technical support to internal and external corporate stakeholders.
- Engage in call logging, detailed analysis, diagnosis, and effective resolution of Incidents and Service Requests.
- Offer comprehensive Application Support and manage Changes in line with ITIL, ISO27001, and Cyber Essentials Plus standards.
- Support various projects including Acquisitions, site migrations, and upgrades.
- Undertake physical activities such as site network upgrades and office builds at remote locations.
Requirements
- Proven experience in a Technical Support Engineer role.
- Familiarity with ITIL, ISO27001, and Cyber Essentials Plus standards.
- Strong analytical and problem-solving skills.
- Ability to manage multiple tasks and prioritize effectively.
- Excellent communication and interpersonal skills.