remote
Technical Support Engineer - Vectra AI
Software Engineer
Seeking a Technical Support Engineer to provide expert assistance for Vectra AI's threat detection platform. This remote role requires strong cybersecurity knowledge and excellent customer service skills to resolve complex technical issues.
About the role
Key Responsibilities
- Provide expert technical support to customers encountering issues with the Vectra AI Platform.
- Troubleshoot and diagnose complex cybersecurity and network security problems.
- Collaborate with engineering and product teams to resolve escalated customer issues.
- Document technical solutions and create knowledge base articles.
- Ensure high levels of customer satisfaction through timely and effective support.
- Assist customers with platform configuration and best practices.
Requirements
- Proven experience in technical support, preferably in cybersecurity or network security.
- Strong understanding of threat detection, incident response, and cloud security concepts.
- Excellent troubleshooting and problem-solving abilities.
- Effective communication and interpersonal skills for customer interaction.
- Familiarity with AI-driven security solutions is a plus.
Skills
technical supportcybersecuritycloud securitynetwork securitytroubleshootingcustomer service