remote
Technical Support Engineer - Vectra
Software Engineer
Seeking a Technical Support Engineer to provide expert assistance for Vectra's AI-driven threat detection platform. This role involves troubleshooting complex issues and ensuring customer success with cloud and network security solutions.
About the role
Key Responsibilities
- Provide expert technical support and troubleshooting for Vectra's AI-driven threat detection and response platform.
- Assist customers in resolving complex issues related to hybrid and multi-cloud environments.
- Investigate and diagnose problems across public cloud, SaaS, identity, and data center networks.
- Collaborate with engineering teams to identify and resolve product defects.
- Document technical solutions and contribute to the knowledge base.
- Ensure high levels of customer satisfaction through timely and effective support.
Requirements
- Proven experience in technical support or a similar customer-facing technical role.
- Strong understanding of network security principles and technologies.
- Familiarity with cloud computing environments (AWS, Azure, GCP) and SaaS solutions.
- Excellent problem-solving and analytical skills.
- Ability to communicate technical information clearly and concisely to both technical and non-technical audiences.
Skills
technical supporttroubleshootingcustomer servicenetwork securitycloud computingai