onsite
Technical Support Engineer - Use Cases - mistral
Software Engineer
Seeking a Technical Support Engineer to assist users with AI use cases. Responsibilities include troubleshooting, providing technical guidance, and collaborating with engineering teams. Requires strong problem-solving skills and experience with AI technologies.
About the role
Key Responsibilities
- Provide technical support and guidance to users on AI use cases and Mistral AI products.
- Troubleshoot and resolve technical issues reported by customers.
- Document and track customer issues, providing feedback to engineering teams for product improvement.
- Develop and maintain technical documentation, FAQs, and knowledge base articles.
- Collaborate with sales and engineering teams to ensure customer success.
Requirements
- Proven experience in a technical support or customer-facing role.
- Strong understanding of AI concepts and applications.
- Familiarity with cloud computing environments (e.g., AWS, Azure, GCP).
- Excellent problem-solving and analytical skills.
- Proficiency in Linux operating systems.
Skills
technical supportcustomer serviceproblem solvingaicloud computinglinux