onsite
Technical Support Engineer - University Graduate 2026 - Verkada
Software Engineer
Entry‑level Technical Support Engineer focused on troubleshooting and resolving complex issues across Verkada’s AI‑powered security platform, leveraging Python, AWS, Linux, and network protocols to deliver rapid, reliable customer support.
About the role
Key Responsibilities
- Diagnose and resolve technical issues for a global customer base across video security, access control, and IoT sensors.
- Utilize Python scripts and AWS services to automate diagnostics and streamline support workflows.
- Collaborate with engineering, product, and field teams to identify root causes and implement long‑term fixes.
- Document solutions in internal knowledge bases and provide clear, concise communication to non‑technical stakeholders.
- Participate in on‑call rotations, ensuring 24/7 coverage for critical incidents.
Requirements
- Bachelor’s degree in Computer Science, Engineering, or related field, graduating 2026.
- Strong foundation in Linux system administration and network troubleshooting.
- Experience with Python scripting and basic AWS services (EC2, S3, CloudWatch).
- Knowledge of security protocols (TLS, VPN, authentication) and IoT device management.
- Excellent problem‑solving skills, strong communication, and a customer‑centric mindset.