remote
Technical Support Engineer - turnkey
Software Engineer
Technical Support Engineer needed to assist developers with SDKs and APIs for crypto products. Requires strong debugging, problem-solving, and customer empathy skills.
About the role
Key Responsibilities
- Assist developers in integrating, debugging, and succeeding with SDKs and APIs.
- Provide front-line technical expertise for customers building crypto products.
- Read and understand code to investigate and resolve technical issues.
- Identify opportunities to improve SDKs, documentation, and the platform.
- Collaborate with engineering teams to address complex customer challenges.
Requirements
- Proven experience in a technical support or developer relations role.
- Strong debugging skills and ability to troubleshoot complex technical problems.
- Familiarity with various development environments (e.g., React, mobile, backend, CLI).
- Excellent communication and interpersonal skills, with a focus on customer empathy.
- Ability to understand and work with APIs and SDKs.
Skills
javascriptreactcustomer support