onsite
Technical Support Engineer - Trustonic
Software Engineer
Seeking a Technical Support Engineer in Bogotá to provide expert assistance to customers, troubleshoot technical issues, and ensure client satisfaction with our software solutions.
About the role
Key Responsibilities
- Provide timely and effective technical support to customers via various channels (email, phone, chat).
- Diagnose and resolve complex technical issues related to software and hardware.
- Document support interactions, solutions, and product feedback.
- Collaborate with engineering and product teams to identify and address recurring issues.
- Maintain a high level of customer satisfaction through excellent communication and problem-solving skills.
Requirements
- Proven experience as a Technical Support Engineer or in a similar customer-facing technical role.
- Strong understanding of operating systems such as Linux and Windows.
- Familiarity with networking concepts and protocols.
- Excellent analytical and troubleshooting abilities.
- Strong communication and interpersonal skills.