remote
Technical Support Engineer - Tipalti
Software Engineer
Seeking a Technical Support Engineer to handle escalations, assist customers with a financial automation platform, and collaborate with engineering teams to resolve complex technical issues.
About the role
Key Responsibilities
- Take ownership of technical escalations and act as the primary contact for operational teams.
- Assist customers in maximizing the use of the global financial automation platform.
- Collaborate with engineering and product teams to investigate and resolve complex technical issues.
- Ensure seamless business operations for customers.
- Deliver an exceptional customer experience through effective problem-solving.
- Provide timely and accurate technical guidance and support.
Requirements
- Proven experience as a Technical Support Engineer or in a similar role.
- Strong understanding of technical troubleshooting and problem-solving methodologies.
- Excellent communication and interpersonal skills.
- Ability to work effectively with cross-functional teams.
- Familiarity with financial automation platforms or similar complex software is a plus.