remote
Technical Support Engineer - Tier 3 - deputy
Software Engineer
Seeking a Tier 3 Technical Support Engineer to troubleshoot complex issues for a global SaaS workforce management platform. Requires strong problem-solving skills and experience with customer support.
About the role
Key Responsibilities
- Provide advanced technical support and troubleshooting for complex customer issues.
- Analyze and resolve escalated technical problems related to the SaaS platform.
- Collaborate with engineering and product teams to identify and fix bugs.
- Document technical solutions and contribute to the knowledge base.
- Ensure high levels of customer satisfaction through effective problem resolution.
Requirements
- Proven experience in a Tier 3 technical support role.
- Strong understanding of SaaS platforms and their architecture.
- Proficiency in troubleshooting complex technical issues.
- Experience with SQL and API integrations is beneficial.
- Excellent communication and problem-solving skills.
Skills
technical supporttroubleshootingcustomer servicesqlapis