remote
Technical Support Engineer - TiDB
Software Engineer
Seeking a Technical Support Engineer to provide expert assistance for TiDB Database. This role involves troubleshooting complex issues, collaborating with engineering teams, and ensuring customer satisfaction in a hybrid Tokyo environment.
About the role
Key Responsibilities
- Provide technical support and troubleshooting for TiDB Database and related technologies.
- Analyze and resolve complex customer issues, escalating when necessary.
- Collaborate with engineering and product teams to identify and address product bugs and improvements.
- Develop and maintain technical documentation, knowledge base articles, and FAQs.
- Assist in customer onboarding and provide guidance on best practices.
- Monitor system performance and proactively identify potential issues.
Requirements
- Proven experience in technical support or a similar customer-facing role.
- Strong understanding of SQL and database concepts.
- Familiarity with Linux operating systems and command-line interfaces.
- Experience with cloud computing platforms (e.g., AWS, Azure, GCP) is a plus.
- Excellent problem-solving, communication, and interpersonal skills.
Skills
sqllinuxcustomer support