Technical Support Engineer - Thomson Reuters

Technical Support Engineer:

The Technical Support Engineer provides courteous and prompt provision of operational support relating to assigned application systems. This includes mitigating customer impact of issues, initiating action to determine root causes, and implementing problem resolution.

About the Role:

Provide technical and procedural consistency within a team focused on troubleshooting and problem-solving client system performance and functionality concerns

Assist in the reduction of the number of incidents as well as decreasing resolution times by providing high-level trouble shooting on technical issues

Respond to client’s basic system questions and how-to inquiries

Analyze data to support global trade operations of clients

Apply corrective solutions to meet client’s supply chain needs

Communicate with clients to provide excellent customer service at all times

Work as part of an international team of software analysts

Following standards and influencing continuous improvement of standards

Assist with production of technical documentation for assigned tasks and projects

Other duties as assigned

About You:

Essential Skills:

Support experience with an emphasis on providing excellent service in a customer care role

Superior analytical, problem solving and troubleshooting skills

Exceptional attitude towards customer service

Ability to work independently and in a team environment

Excellent verbal and written communication skills

Awareness of programming concepts and database usage

Familiarity with Internet-based applications

Capable of multi-tasking in a fast-paced environment

Technology Used:

Web-based software platforms

SQL (mandatory)

Microsoft suite

Education/Certification(s):

Bachelor’s degree in Computer Engineering/Computer Science, Information Technology or Math is mandatory.

Relevant technical certifications preferred but not required.

Experience Required : 1-3 years of relevant experience

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What’s in it For You?

Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.