onsite
Technical Support Engineer - thatgamecompany
Software Engineer
Seeking a Technical Support Engineer to provide advanced support for internal teams, external players, and partners. Responsibilities include issue resolution, deployment assistance, and network troubleshooting.
About the role
Key Responsibilities
- Provide advanced technical support for internal teams, external players, or partners, ensuring smooth operations and high-quality experiences.
- Collaborate with cross-functional teams (e.g., developers, QA, DevOps) to escalate and resolve critical issues using tools like Jira.
- Assist in deploying updates, patches, or hotfixes via MDM tools like Jamf Pro and Microsoft Intune.
- Troubleshoot and maintain network configurations, including switches, access points, and VLAN setups.
- Diagnose and resolve complex technical issues related to game development tools, build systems, live operations, or player experiences.
Requirements
- Proven experience in providing advanced technical support in a fast-paced environment.
- Proficiency with issue tracking and collaboration tools such as Jira.
- Experience with MDM solutions like Jamf Pro and Microsoft Intune for software deployment.
- Strong understanding of network configurations, including switches, access points, and VLANs.
- Ability to diagnose and resolve complex technical problems across various systems and platforms.