remote
Technical Support Engineer - Tenable, Inc.
Software Engineer
Seeking a Technical Support Engineer to provide expert assistance to customers, troubleshoot complex issues, and contribute to cybersecurity solutions. Requires strong technical skills and excellent customer service.
About the role
Key Responsibilities
- Provide expert technical support to customers via various communication channels.
- Diagnose, troubleshoot, and resolve complex technical issues related to cybersecurity products.
- Document technical solutions and contribute to the knowledge base.
- Collaborate with engineering and product teams to identify and resolve product defects.
- Escalate critical issues and ensure timely resolution for customer satisfaction.
Requirements
- Proven experience in a technical support or customer-facing technical role.
- Strong understanding of operating systems such as Linux and Windows.
- Excellent problem-solving and analytical skills.
- Familiarity with cybersecurity concepts and technologies.
- Effective communication and interpersonal skills.