onsite
Technical Support Engineer - Telefonica Tech
Software Engineer
Seeking a Technical Support Engineer in Bristol to provide expert assistance, troubleshoot complex issues, and ensure customer satisfaction with technical solutions.
About the role
Key Responsibilities
- Provide first-line technical support to customers via phone, email, and chat.
- Diagnose and resolve hardware, software, and network issues.
- Escalate complex problems to senior support teams when necessary.
- Document support interactions and resolutions in a ticketing system.
- Assist with the installation and configuration of software and hardware.
- Contribute to the knowledge base by creating and updating support articles.
Requirements
- Proven experience in a technical support role.
- Strong troubleshooting and problem-solving skills.
- Familiarity with operating systems such as Linux and Windows.
- Understanding of networking concepts.
- Excellent communication and customer service skills.