onsite
Technical Support Engineer - TEKsystems c/o Allegis Group
Software Engineer
Senior Technical Support Engineer responsible for managing and enhancing IT infrastructure in a manufacturing environment, delivering world‑class support, troubleshooting complex issues, and enforcing IT best practices and standards.
About the role
Key Responsibilities
- Serve as the sole IT point of contact for a manufacturing site, managing all hardware, software, and network issues.
- Diagnose and resolve complex technical problems across Windows Server, Active Directory, and network infrastructure.
- Implement and maintain IT best practices, including patch management, backup procedures, and security controls.
- Provide proactive monitoring and incident response to ensure minimal downtime and high customer satisfaction.
- Document solutions, update knowledge base, and train end users on new tools and processes.
Requirements
- 3+ years of hands‑on IT support experience in a manufacturing or industrial setting.
- Strong knowledge of Windows Server, Active Directory, and network protocols (TCP/IP, DNS, DHCP).
- Experience with ITIL processes and incident management tools.
- Excellent troubleshooting, communication, and customer service skills.
- Ability to work independently and manage multiple priorities in a fast‑paced environment.
Skills
windows serveractive directoryitil