Technical Support Engineer - Tech Holding

About us:

Working at Tech Holding isn't just a job, it's an opportunity to be a part of something bigger. We are a full-service consulting firm that was founded on the premise of delivering predictable outcomes and high-quality solutions to our clients.  Our founders and team members have industry experience and have held senior positions in a wide variety of companies – from emerging startups to large Fortune 50 firms – and we have taken our combined experiences and developed a unique approach that is supported by the principles of deep expertise, integrity, transparency, and dependability.

Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. You will use email and chat applications to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals.

Ultimately, you will be a person that our customer's trust. They will rely on you to provide timely and accurate solutions to their technical problems.

Experience : 2 - 3 years Shifts: Rotational Shifts

Requirements

• Active Directory/User management/ Troubleshooting
• Office 365-Outlook Troubleshooting & Microsoft O365 administrator skills is must
• Sharepoint Administrator skills
• Intune Administrator (Advantage)
• Windows and system application Troubleshooting
• Knowledge of Technical Terms DNS/DHCP/VPN/Network etc.
• Knowledge/Experience of Backup tools
• Knowledge of Ticketing tools and SLA.
• Knowledge of Server/Network Monitoring Tools
• Excellent analytical skills, written and verbal communication.
• Experience as a technical specialist in customer-facing roles
• Strong task management skills
• Customer focused with a passion for resolving unique problems
• Must have on-call support experience
• International client support experience (Preferred)
• Basic knowledge of AWS and Linux (Advantage)
• 24*7 Support (Rotational Night Shift)
• 5 days working.
• Voice Support.

Responsibilities

• Excellent communication skills and ability to discuss and troubleshoot issues with Native English Speakers
• Efficiently handling incoming voice calls and acting as the first point of contact for service request calls & requisitions through voice support.
• Telephonic support to End Users and coordination with Vendors, Client Problem Management team, and other Support teams.
• Provide phone and help desk support for local and off-site users.
• Provide network troubleshooting and support, as well as end-user software and hardware troubleshooting.
• Record detailed incident descriptions in the call tracking system and follow up to resolve issues, ensuring