remote
Technical Support Engineer - TD SYNNEX
Software Engineer
Senior Technical Support Engineer delivering expert software support for complex system-level products, driving rapid issue resolution and customer satisfaction through deep technical analysis and proactive problem solving.
About the role
Key Responsibilities
- Provide on‑site technical support for complex system‑level software products, prioritizing, analyzing, and resolving issues with a focus on quality and response times.
- Conduct independent research and develop solutions to customer problems, leveraging deep knowledge of operating systems and networking protocols.
- Assist team members in troubleshooting, sharing specialty knowledge and best practices to improve overall support effectiveness.
- Document root causes, workarounds, and resolution steps in internal knowledge bases to enhance knowledge sharing.
- Collaborate with engineering and product teams to report recurring issues and recommend product improvements.
Requirements
- Proven experience troubleshooting Linux and Windows environments, including networking, file systems, and services.
- Strong debugging skills with familiarity in log analysis, performance monitoring, and root cause analysis.
- Excellent communication skills, able to explain technical concepts to non‑technical stakeholders.
- Ability to work independently and manage multiple high‑priority tickets simultaneously.
- Customer‑focused mindset with a track record of delivering high‑quality support and driving customer satisfaction.