remote
Technical Support Engineer - Tavily
Software Engineer
Seeking a Technical Support Engineer to provide expert customer support for AI and infrastructure professionals. Responsibilities include ticket monitoring, debugging LLM applications, and ensuring rapid resolution of critical issues.
About the role
Key Responsibilities
- Monitor and respond to incoming customer support tickets.
- Assist highly technical users, including AI engineers and infrastructure architects.
- Help teams debug production LLM applications and agents.
- Ensure timely and effective resolution of critical customer issues.
- Contribute to delivering world-class technical support for modern AI platforms.
Requirements
- Proven experience in a technical support role.
- Familiarity with AI concepts and LLM applications.
- Strong debugging and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Ability to work effectively in a remote environment.
Skills
customer supportllm