onsite
Technical Support Engineer - Sungrow Iberica S.A.U.
Software Engineer
Seeking a Technical Support Engineer in Spain to provide expert assistance for solar inverter products. This role involves troubleshooting, customer support, and ensuring client satisfaction with renewable energy solutions.
About the role
Key Responsibilities
- Provide expert technical support and troubleshooting for solar inverter products.
- Respond to customer inquiries and resolve technical issues efficiently and effectively.
- Document support cases and resolutions for knowledge base enhancement.
- Collaborate with engineering teams to identify and address product issues.
- Ensure high levels of customer satisfaction through professional and timely support.
- Assist in the training of junior support staff and share technical expertise.
Requirements
- Proven experience in technical support, preferably in the renewable energy sector.
- Strong understanding of electrical engineering principles and solar inverter technology.
- Excellent troubleshooting and problem-solving skills.
- Proficiency in customer service and communication.
- Ability to work independently and as part of a team.
Skills
electrical engineering