remote

Technical Support Engineer - Starburst

Software Engineer

Seeking a Technical Support Engineer to provide expert assistance to customers using Starburst's data intelligence platform. This role involves troubleshooting complex issues and ensuring customer success with distributed data environments.

About the role

Key Responsibilities

Provide timely and effective technical support to customers via various channels.
Diagnose and resolve complex technical issues related to Starburst's data platform.
Collaborate with engineering and product teams to identify and address product bugs and improvements.
Develop and maintain technical documentation, knowledge base articles, and troubleshooting guides.
Educate customers on best practices for using Starburst's features and functionalities.
Monitor customer environments and proactively identify potential issues.

Requirements

Proven experience in a technical support or customer-facing engineering role.
Strong understanding of SQL and data warehousing concepts.
Familiarity with cloud computing platforms (AWS, Azure, GCP).
Excellent troubleshooting and problem-solving skills.
Experience with Linux environments and command-line tools.

Skills

sqlcustomer supportlinux

CompanyStarburst

DepartmentSupport

LocationSan Francisco, California, United States

Experience3+ years

Tenurefull-time

LevelMid-Level

Posted June 30, 2026