onsite
Technical Support Engineer - Solar Energy & IoT Monitoring - candisolar
Software Engineer
Seeking a Technical Support Engineer to provide expertise in solar energy and IoT monitoring systems. This role involves troubleshooting, customer support, and ensuring the smooth operation of our monitoring solutions.
About the role
Key Responsibilities
- Provide technical support for solar energy and IoT monitoring systems.
- Troubleshoot and resolve hardware and software issues for customers.
- Monitor system performance and identify potential problems.
- Communicate effectively with clients to understand their needs and provide solutions.
- Document technical issues and resolutions for knowledge base.
- Collaborate with engineering teams to improve product functionality.
Requirements
- Proven experience in technical support, preferably with solar energy or IoT.
- Strong understanding of monitoring systems and related technologies.
- Excellent troubleshooting and problem-solving skills.
- Ability to communicate technical information clearly to non-technical users.
- Customer-focused with a commitment to providing excellent service.
Skills
customer supportcommunicationproblem solving