onsite
Technical Support Engineer - socure
Software Engineer
Seeking a Technical Support Engineer to assist customers with identity verification solutions. This role involves troubleshooting technical issues, providing excellent customer service, and collaborating with engineering teams.
About the role
Key Responsibilities
- Provide expert technical support to customers experiencing issues with identity verification platforms.
- Troubleshoot and resolve complex technical problems, including API integrations and platform functionality.
- Document technical issues, solutions, and customer feedback for product improvement.
- Collaborate with engineering and product teams to identify and address root causes of recurring issues.
- Educate customers on product features and best practices to ensure successful adoption.
Requirements
- Proven experience in a technical support or customer-facing engineering role.
- Strong understanding of SaaS products and API integrations.
- Excellent problem-solving and analytical skills.
- Ability to communicate technical information clearly to both technical and non-technical audiences.
- Experience with identity verification or fraud prevention solutions is a plus.
Skills
customer supportcommunicationproblem solving