remote
Technical Support Engineer - socket
Software Engineer
Seeking a Technical Support Engineer for the APAC region to assist developers and security teams with open-source security solutions. This role involves troubleshooting and providing excellent customer service.
About the role
Key Responsibilities
- Provide exceptional technical support to developers and security teams in the APAC region.
- Troubleshoot and resolve issues related to Socket's open-source security platform.
- Act as the primary point of contact for customer inquiries and technical escalations.
- Collaborate with engineering and product teams to improve the customer experience.
- Develop and maintain support documentation and knowledge base articles.
Requirements
- Proven experience in a technical support or customer-facing engineering role.
- Strong understanding of open-source software and security concepts.
- Excellent troubleshooting and problem-solving skills.
- Familiarity with SaaS products and cloud environments.
- Effective communication and interpersonal skills.
Skills
customer supportcommunicationproblem solving