remote
Technical Support Engineer - Smartly
Software Engineer
Technical Support Engineer focused on resolving complex customer issues and enhancing product experience. Collaborate with Product and Engineering teams to ensure customer satisfaction and product quality.
About the role
Key Responsibilities
- Resolve complex technical issues for customers using Smartly's platform.
- Collaborate with Product and Engineering teams to investigate and address customer-reported problems.
- Support the rollout of new features and ensure smooth customer adoption.
- Contribute to improving the overall product experience and customer satisfaction.
- Act as a liaison between customers and internal technical teams.
Requirements
- Proven experience in a technical support or similar customer-facing role.
- Strong analytical and problem-solving skills.
- Ability to troubleshoot and diagnose technical issues effectively.
- Excellent communication and interpersonal skills.
- Familiarity with software platforms and technical environments.