Technical Support Engineer - signoz

Key Responsibilities

• Provide in-depth technical support and troubleshooting for users of an open-source observability platform.
• Engage directly with customers to understand and resolve complex application monitoring and performance issues.
• Collaborate with engineering teams to identify and address product bugs and feature requests.
• Contribute to the knowledge base and documentation to empower users and internal teams.
• Act as a primary point of contact for customer technical inquiries, ensuring timely and effective resolution.

Requirements

• Proven experience in a technical support or customer engineering role, preferably with developer tools or infrastructure products.
• Strong understanding of observability concepts (metrics, traces, logs) and experience with related tools.
• Excellent troubleshooting and problem-solving skills, with the ability to diagnose complex technical issues.
• Familiarity with open-source communities and contribution models.
• Effective communication skills, both written and verbal, for interacting with a global user base.