remote
Technical Support Engineer - Sigma Computing
Software Engineer
Seeking a Technical Support Engineer to assist customers with technical and data challenges using the Sigma platform. This role involves diagnosing issues, collaborating with internal teams, and contributing to product improvement.
About the role
Key Responsibilities
- Provide exceptional technical support to customers, resolving complex issues related to the Sigma platform.
- Diagnose and troubleshoot technical, business, and data challenges faced by users.
- Collaborate closely with Product, Engineering, and Go-to-Market teams to drive solutions and product enhancements.
- Contribute to the continuous improvement of the Sigma product and support offerings.
- Document technical solutions and best practices for internal and external knowledge bases.
- Ensure a high level of customer satisfaction through timely and effective support.
Requirements
- Proven experience in a technical support or customer-facing engineering role.
- Strong understanding of data analysis concepts and tools.
- Proficiency in SQL and experience with cloud platforms (e.g., AWS, GCP, Azure).
- Excellent problem-solving and analytical skills.
- Ability to communicate technical information clearly and effectively to diverse audiences.
Skills
data analysissqlproblem solving