remote
Technical Support Engineer Service - Sungrow Deutschland GmbH
Software Engineer
Seeking a Technical Support Engineer in Germany to provide remote technical assistance. This role focuses on troubleshooting and resolving hardware and software issues for clients, ensuring excellent customer service.
About the role
Key Responsibilities
- Provide remote technical support and troubleshooting for hardware and software issues.
- Respond to customer inquiries and resolve technical problems efficiently.
- Document technical issues and resolutions for knowledge base creation.
- Collaborate with engineering teams to identify and address product defects.
- Ensure high levels of customer satisfaction through effective support.
- Maintain and update technical documentation as needed.
Requirements
- Proven experience in a technical support or similar customer-facing role.
- Strong troubleshooting skills for hardware and software systems.
- Excellent communication and interpersonal skills.
- Ability to work independently and manage time effectively in a remote setting.
- Proficiency in creating and maintaining technical documentation.
Skills
customer supportcommunicationproblem solving