remote
Technical Support Engineer - sereact
Software Engineer
Seeking a Technical Support Engineer for an AI robotics startup. Responsibilities include providing exceptional customer support, ensuring smooth operation of robotic systems, and troubleshooting technical issues.
About the role
Key Responsibilities
- Provide exceptional technical support to customers using AI-powered robotics solutions.
- Ensure the smooth operation and rapid resolution of issues for customer deployments.
- Troubleshoot and diagnose technical problems with robotic systems and software.
- Collaborate with engineering teams to identify and resolve complex customer issues.
- Document support cases, solutions, and customer feedback.
- Assist in the development of support documentation and knowledge base articles.
Requirements
- Proven experience in a technical support or customer-facing engineering role.
- Strong understanding of robotics, AI, or related automation technologies.
- Excellent troubleshooting and problem-solving skills.
- Familiarity with Linux operating systems.
- Ability to communicate technical information clearly and effectively to customers.
Skills
customer supportlinux