onsite
Technical Support Engineer - sentry
Software Engineer
Seeking a Technical Support Engineer to assist developers with software errors and performance issues. This role involves deep technical problem-solving and contributing to the evolution of Sentry's support engineering discipline.
About the role
Key Responsibilities
- Provide in-depth technical support to Sentry's developer customers, addressing complex software errors and performance issues.
- Collaborate with engineering teams to diagnose and resolve customer-reported bugs and feature requests.
- Develop and maintain technical documentation, knowledge base articles, and troubleshooting guides.
- Act as a technical advocate for customers, translating their needs and feedback to product and engineering teams.
- Contribute to the continuous improvement of Sentry's support processes and tools.
Requirements
- Proven experience in a technical support or customer-facing engineering role.
- Strong understanding of software development lifecycles and common development tools.
- Excellent problem-solving and debugging skills.
- Ability to communicate complex technical information clearly and concisely.
- Experience with SaaS products and cloud environments is a plus.
Skills
software developmentproblem solving