onsite
Technical Support Engineer - sent
Software Engineer
Seeking a Technical Support Engineer to assist developers and businesses with technical issues and API integrations on the Sent messaging platform. Focus on resolving problems and ensuring customer success.
About the role
Key Responsibilities
- Resolve technical issues for developers and businesses using the Sent platform.
- Guide customers through complex API integrations and troubleshooting.
- Diagnose and resolve API errors and integration problems.
- Ensure customer success and satisfaction with the Sent messaging infrastructure.
- Act as the first line of defense for technical inquiries.
Requirements
- Proven experience in a technical support or customer-facing engineering role.
- Strong understanding of APIs and integration processes.
- Excellent problem-solving and debugging skills.
- Ability to communicate technical concepts clearly to diverse audiences.
- Familiarity with messaging platforms or SaaS products is a plus.
Skills
customer supportproblem solving