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Technical Support Engineer, Sec-AI - Veeam Software
Software Engineer
Seeking a Technical Support Engineer specializing in Sec-AI to assist customers with Veeam's data resilience and AI security solutions. This role involves troubleshooting and ensuring customer satisfaction with advanced data protection technologies.
About the role
Key Responsibilities
- Provide expert technical support for Veeam's Sec-AI solutions, focusing on data resilience and AI security.
- Troubleshoot and resolve complex customer issues related to data protection and AI risk management.
- Collaborate with engineering teams to identify and address product bugs and enhancements.
- Educate customers on best practices for utilizing Veeam's security and resilience features.
- Maintain high levels of customer satisfaction through timely and effective support.
- Document technical solutions and contribute to the knowledge base.
Requirements
- Proven experience in technical support, preferably in cybersecurity or data protection.
- Strong understanding of AI security concepts and data resilience principles.
- Excellent problem-solving and analytical skills.
- Ability to communicate technical information clearly to both technical and non-technical audiences.
- Experience with customer support ticketing systems and methodologies.