Technical Support Engineer - Saviynt

Saviynt 's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com .

Due to the nature of the UK Government projects this role supports, this position is classified as a Reserved Post. In accordance with the Civil Service Nationality Rules, paragraph 1 of Schedule 23 and paragraph 5 of Schedule 22 of the Equality Act 2010, we can only accept applications from persons with UK residency (at least five years).

Successful candidates must undergo National Security Vetting (NSV). This role requires Security Check SC level clearance as a minimum. Any offer of employment is strictly conditional upon the candidate successfully obtaining and maintaining this clearance.

To meet the vetting criteria, you will be required to have been resident in the UK for a minimum of 5 years immediately prior to your application. Failure to obtain clearance or a lapse in residency history may result in the withdrawal of the employment offer, and you will not be entitled to any compensation from Saviynt as a result.

In line with the Immigration, Asylum and Nationality Act 2006, all shortlisted candidates will be required to provide original documentation verifying their Right to Work in the UK and their British Citizenship during the initial interview stage. We conduct thorough Baseline Personnel Security Standard (BPSS) checks as a precursor to all higher-level clearances.

WHAT YOU WILL DO:

• Communicate with end users and business stakeholders to clearly explain reported issues, impact, and recommended solutions
• Perform in-depth technical analysis for production incidents, including resolution and root cause analysis (RCA)
• Publish knowledge articles for incidents and service requests; create and maintain technical documentation and standard operating procedures (SOPs)
• Identify, debug, and troubleshoot break-fix issues through to full resolution
• Respond to and resolve issues within agreed service-level agreements (SLAs)
• Work closely with Engineering and DevSecOps teams to support IAM and CPAM service offerings
• Identify recurring issues and contribute to automation, runbooks, and knowledge reuse to improve operational efficiency

WHAT YOU BRING:

• Strong domain expertise in Identity and Access Management (IAM)