onsite
Technical Support Engineer - Salesforce
Software Engineer
Provide expert technical assistance for Salesforce CRM solutions, diagnose and resolve complex issues, and collaborate with customers and internal teams using APIs, SQL queries, and deep platform knowledge.
About the role
Key Responsibilities
- Diagnose, troubleshoot, and resolve technical issues across Salesforce CRM and Service Cloud implementations.
- Interact directly with customers to gather requirements, reproduce problems, and deliver clear, actionable solutions.
- Utilize REST APIs and SQL queries to investigate data‑related problems and validate system integrations.
- Collaborate with product, engineering, and success teams to escalate and prioritize critical incidents.
- Document resolutions, create knowledge‑base articles, and contribute to continuous improvement of support processes.
Requirements
- Strong experience with Salesforce platform administration and configuration.
- Proven ability to troubleshoot complex technical problems and communicate solutions effectively.
- Hands‑on experience with RESTful APIs and writing SQL queries for data analysis.
- Excellent customer‑service orientation and strong interpersonal skills.
- Ability to work in a fast‑paced environment and manage multiple priority tickets.