onsite
Technical Support Engineer SaaS - Medius
Software Engineer
Seeking a Technical Support Engineer for a SaaS role. This position involves providing excellent customer service, troubleshooting technical issues, and collaborating with engineering teams to resolve complex problems.
About the role
Key Responsibilities
- Provide expert technical support to customers via various channels (email, phone, chat).
- Troubleshoot and resolve complex technical issues related to the SaaS platform.
- Document solutions and create knowledge base articles for common problems.
- Collaborate with engineering and product teams to identify and escalate bugs or feature requests.
- Ensure high levels of customer satisfaction through timely and effective support.
Requirements
- Proven experience in a technical support role, preferably with SaaS products.
- Strong troubleshooting and problem-solving skills.
- Familiarity with SQL and experience working with APIs.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.