onsite
Technical Support Engineer - RTB House
Software Engineer
Seeking a Technical Support Engineer to provide expert assistance to clients, troubleshoot complex technical issues, and ensure customer satisfaction. Proficiency in Linux, SQL, and networking is essential.
About the role
Key Responsibilities
- Provide high-level technical support and troubleshooting for client issues.
- Diagnose and resolve complex software and hardware problems.
- Communicate effectively with customers to understand their needs and provide solutions.
- Document technical issues and resolutions for knowledge base.
- Collaborate with engineering teams to escalate and resolve bugs.
- Maintain high levels of customer satisfaction through prompt and accurate support.
Requirements
- Proven experience in a technical support role.
- Strong understanding of Linux operating systems.
- Proficiency in SQL for database querying and analysis.
- Knowledge of networking concepts and protocols.
- Excellent problem-solving and analytical skills.