remote
Technical Support Engineer - Root
Software Engineer
Technical Support Engineer responsible for client satisfaction, bug resolution, and delivering BAU changes with engineering rigor. You will investigate and fix production issues at code level.
About the role
Key Responsibilities
- Ensure ongoing client satisfaction by resolving technical issues.
- Investigate and fix production issues at the code level.
- Build solutions for approved Change Requests.
- Deliver Business As Usual (BAU) changes with engineering rigor.
- Act as the deepest layer of client-side resolution before work reaches core engineering.
Requirements
- Proven experience as a Technical Support Engineer or similar role.
- Strong understanding of software development principles and debugging techniques.
- Ability to investigate and resolve production issues at code level.
- Experience in building solutions for change requests.
- Excellent problem-solving and communication skills.
Skills
problem solvingsoftware development