remote
Technical Support Engineer - roboflow
Software Engineer
Seeking a Technical Support Engineer to assist users with computer vision and machine learning tools. Requires strong problem-solving skills and experience with Python and APIs.
About the role
Key Responsibilities
- Provide technical assistance and troubleshooting for users of computer vision and machine learning platforms.
- Respond to customer inquiries via various channels, ensuring timely and effective resolution.
- Diagnose and resolve technical issues related to the platform's functionality and integrations.
- Document technical issues and solutions, contributing to a knowledge base.
- Collaborate with engineering teams to identify and address product bugs and improvements.
- Assist users with API integrations and best practices.
Requirements
- Proven experience in a technical support or customer-facing engineering role.
- Familiarity with computer vision and machine learning concepts.
- Proficiency in Python and experience working with APIs.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal abilities.
Skills
computer visionmachine learningpythoncustomer support