onsite
Technical Support Engineer - ReversingLabs
Software Engineer
Seeking a Technical Support Engineer with expertise in Python, JSON, RESTful APIs, and Linux. This role involves providing technical assistance and resolving complex issues for clients.
About the role
Key Responsibilities
- Provide technical support to customers via various channels.
- Troubleshoot and resolve complex technical issues related to our products.
- Analyze and document customer issues, providing feedback to engineering teams.
- Develop and maintain technical documentation and knowledge base articles.
- Collaborate with cross-functional teams to ensure customer satisfaction.
Requirements
- Proven experience as a Technical Support Engineer or similar role.
- Strong working knowledge of Python, JSON, and RESTful APIs.
- Proficiency in Linux operating systems.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal abilities.