remote
Technical Support Engineer Remote - Tenable, Inc.
Software Engineer
Seeking a remote Technical Support Engineer to provide expert assistance to customers, troubleshoot complex issues, and contribute to cybersecurity solutions. Requires strong technical skills and excellent communication.
About the role
Key Responsibilities
- Provide high-level technical support and troubleshooting for Tenable products.
- Respond to customer inquiries via phone, email, and ticketing systems.
- Diagnose and resolve complex technical issues, escalating when necessary.
- Document solutions and contribute to the knowledge base.
- Collaborate with engineering and product teams to improve product quality.
Requirements
- Proven experience in a technical support or customer-facing role.
- Strong understanding of operating systems (Linux, Windows).
- Excellent problem-solving and analytical skills.
- Effective communication and interpersonal abilities.
- Familiarity with cybersecurity concepts is a plus.